Care Haemorrhoid Cream


For the relief of haemorrhoids and external piles

Care Haemorrhoid Cream relieves the symptoms of external piles. This medicine can be used by adults, the elderly and children over 12 years. For external use only. If symptoms persist after 7 days a doctor should be consulted.

icon of active ingredient
Lidocaine Hydrochride 0.5%
icon of 12+ number
Suitable for 12 years and above
25g Ointment

More about this product

  • Directions for use
  • Prescribing Information
  • Self Care Advice
  • FAQs

Directions for use

For external use only. Wash hands before and after use. Wash the affected area with tepid water, dry and apply the ointment with your finger, gauze or lint. Re-apply the ointment as required. Avoid contact with the eyes.

Adults, elderly and children over 12 years old: apply directly to the skin using a clean finger. For external use only.

Prescribing Information

Product Authorisation Holder:Thornton & Ross Limited, Linthwaite, Huddersfield, West Yorkshire, HD7 5QH, United Kingdom
Legal classification:GSL
Product name:Care Haemorrhoid Relief Ointment
Ingredients:Allantoin 0.5% w/w, Lidocaine Hydrochloride 0.5% w/w
Indications:For the symptomatic relief of pain and irritation associated with external haemorrhoids.
Information about this product, including adverse reactions, precautions, contra-indications, and method of use can be found at:


Self Care Advice

How patients can treat or prevent haemorrhoids.


  • Drink lots of fluid and eat plenty of fibre to keep your poo soft
  • Wipe bottom with damp toilet paper
  • Take paracetamol if piles hurt
  • Take a warm bath to ease itching and pain
  • Use an ice pack wrapped in a towel to ease discomfort
  • Gently push a pile back inside
  • Keep bottom clean and dry
  • Exercise regularly
  • Cut down on alcohol and caffeine (like tea, coffee and cola) to avoid constipation


  • Do not wipe your bottom too hard after you poo
  • Do not ignore the urge to poo
  • Do not push too hard when pooing
  • Do not take painkillers that contain codeine, because they cause constipation
  • Do not take ibuprofen if your piles are bleeding
  • Do not spend more time than you need to on the toilet 


What are haemorrhoids?

Haemorrhoids, or piles, are lumps inside and around the anus.

They often get better on their own after a few days.

What are the symptoms of haemorrhoids?

Symptoms of haemorrhoids include:

  • Bright red blood after passing stool
  • An itchy anus
  • Feeling the need to poo after going to the toilet
  • Slimy mucus in underwear or on toilet paper after wiping bottom
  • Lumps around the anus
  • Pain around the anus

Should haemorrhoid patients see a doctor?

If there's no improvement after 7 days of treatment at home or they keep getting haemorrhoids, patients should see a doctor.

If there's no improvement after home treatments, patients may need hospital treatment.Patients should ask for an urgent GP appointment or call 111 if:
  • They have haemorrhoids and their temperature is very high or they feel hot and shivery and generally unwell
  • They have pus leaking from their haemorrhoids
  • Consumer benefits
    Consumer Benefits

Consumer Benefits

  • Haemorrhoid Relief Ointment contains lidocaine which is a local painkiller to relieve pain and discomfort and allantoin which helps with the healing process.
  • This medicine relieves the pain and irritation associated with external piles.

Did you know?

Haemorrhoids are swollen blood vessels. It’s not clear what causes them.

Causes that make them more likely include:

  • Constipation
  • Pushing too hard when pooing
  • Pregnancy
  • Heavy lifting

Our Achievements

ViraSoothe Chickenpox Relief Cooling Gel – Highly Commended at the 2019 MPV awards
Co-Lactase Infant Drops – Highly Commended at the 2019 MPV awards
Pharmacy assistants highlighted the Care range as “Great value”, “Wide range” and “Reliable”
Over 80% of pharmacy staff now recommend Care products at least once a day
Over half of pharmacy staff do not believe there is a credible competitor range to Care
Pharmacists describe the Care range as “Great value”, “Wide range” and “Quality”
Almost all pharmacy staff recognise Care as being more useful in the current self care climate
9 out of 10 pharmacy staff believe Care provides remedies for the majority of common ailments
By 2004 the Care brand was selling 30,000 products a day through UK pharmacy
Genuine innovation with Care Co-Lactase
Revolutionising the treatment of chickenpox with Virasoothe
Driving great value for customer at great margins for pharmacies
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